Des Moines Health Center

• Serve all patients.
• Offer discounted fees for patients who qualify.
• Not deny services based on a person's:
  • Race
  • Color
  • Sex
  • Age
  • National Origin
  • Disability
  • Religion
  • Gender Identity
  • Sexual Orientation
  • Inability to Pay
• Accept Insurance, including:
  • Medicaid
  • Medicare
  • Other Private insurances

If you need help in paying your medical bill at this office, we will help you if you agree to the process.

First, you must tell someone that works in this office that you cannot pay for the services.  If you are homeless or cannot produce an address, they will start the process and help you immediately. If you have not tried to get medical financial aid before, you need to explore financial help from the federal government like Medicaid, SSI, and other sources.  The State of New Mexico can be contacted at 1-888-473-3676 or call or go by the Union County Court House and ask about the indigent fund or other funds.  Only after you get NO help from these sources, can you apply for the sliding fee program at Union County General Hospital.   Union County General Hospital’s telephone is 575-374-2585 or email elizabeth.ortiz@ucgh.net.

You will be given a bill.

If you decide to apply for their program, you will need proof of household income (income tax returns, pay stubs, unemployment papers, etc.).  You will be assigned a patient representative who will copy all your information into a folder.  If this information changes, please report it.  If any information is FALSE about income and household members, your discount may be ended.  Once all information has been collected, the process is started whereby the medical staff will review the information to determine discounts available to you.  They will respond within fifteen (15) days.  If they deny your request, they must inform you why you were denied any discount and they must help you correct it.  You can reapply when corrections meet their standards. They have thirty (30) days to reevaluate.  This decision is final for this situation. If you are denied, the process ends.  If you are granted a discount, the discounts start immediately.

This hospital and its other offices are in operation for the people who use it.  Their number one goal is to provide medical services to everyone who needs it.  They have no way of knowing if you need help with the financial part, so please tell them.  They will work with you to meet your financial obligation.

Sliding Fee Scale Discount Policy PDF